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Find answers here for your questions and more.
Find answers here for your questions and more.
In the Click&Plug White Label solution, all user touch points, including platform interfaces, mobile application, email notifications and billing system, are customized specifically for your brand. All details, from color palette to logo integration, are fully aligned with your brand.
Definitely. The end user mobile application and management panel work with your brand. The Click&Plug name is not visible to users; All branding belongs to you.
Yes. All scenarios such as sales, rental, licensed business or operational revenue sharing can work integrated into the White Label solution.
All user data is held in encrypted and access-controlled PostgreSQL/MongoDB databases in ISO 27001 certified European data centers.
Unauthorized access is prevented with multi-layered access control mechanisms, IP whitelisting, JWT-based user session management and time-stamped access tokens.
Yes. All OCPP 1.6j connections work over TLS. Security certificate-based authentication is used in station-server communication.
Click&Plug enables the CPO to operate the entire charging infrastructure under the relevant national authority: EPDK in Türkiye, Ofgem in the United Kingdom, or the appropriate EU member-state energy regulator under AFIR. The mall provides parking space, grid connection and customer access.
Yes. All your stations (including different entrances, parking floors, different closed areas) work integrated with the central management panel. Additionally, device-based authorization, scheduling and reporting definitions can be made.
Yes. Special tariffs for tenants, separate usage rights for staff and store-based usage reports can be defined in the system. Thus, brands in the shopping mall can also benefit from this service.
The CPO operates under its own electricity-supply authorization—EPDK in Türkiye, Ofgem in the UK, or the appropriate EU/AFIR national authority so the dealership itself does not require a license.
Yes. Click&Plug is OCPP-compliant and brand-agnostic, allowing the CPO to integrate existing dealership hardware or install new multi-vendor units.
Yes. Click&Plug’s multi-tenant architecture lets operators manage all partnered sites—dealerships, shopping malls or parking facilities—from a single dashboard.
Thanks to authorization management and user segmentation, each profile can see and manage only its own transactions.
It is possible to start and stop charging, access past invoices and live monitoring via the mobile application. (Invoicing is available in Commercial use, consumption graphs can be seen in other scenarios)
Dynamic Load Balancing, or DLB, is a dynamic management system that distributes to devices according to the total power limit at the stations. Click&Plug ensures power balance by analyzing the instant needs of the devices.
Yes. Devices below the minimum charge value are queued. Privileges can be defined for priority or VIP users.
Manual device shutdown, power limit definition or user-based priority definitions can be made via the operator panel.
Click&Plug follows ISO 27001-aligned controls and is preparing for formal certification. Internal audits and external penetration tests are scheduled on a recurring basis.
All payment flows are tokenized and routed through PCI-DSS Level 1 gateways. Click&Plug never stores raw cardholder data.
Absolutely. Per-kWh, per-minute or flat-session pricing—including time-of-day or demand-based rules—can be configured in your admin console.
Yes. REST APIs and webhooks enable seamless connections to leading CRM platforms, payment providers and customer-loyalty programs.
The app caches credentials and allows RFID or QR-code initiation; transactions sync automatically once the connection is restored.
Yes. Push notifications provide live updates for session start/stop, price changes, and low-balance warnings.
Yes. Detailed graphs show kWh usage, cost breakdowns, and estimated carbon-emission reductions per session or per month.
No. The CPO invoices end users directly under its own electricity-supply authorization—EPDK (Türkiye), Ofgem (UK), or the relevant EU/AFIR national authority. The mall is not involved in electricity resale.
Click&Plug supports modular expansion; additional units can be added and dynamically balanced without service disruption, meeting local grid-operator requirements.
Yes. The entire system works through the domain name you specify and your corporate logo is integrated into the interfaces. SSL certificates and DNS redirects are set up by us.
Definitely. You can benefit from the Tier-1 / Tier-2 technical support packages offered by us.
System updates are made simultaneously with the main Click&Plug infrastructure, but your specific customizations on the UI/UX side are preserved. Additionally, special developments can be included in the roadmap according to your requests.
Yes. We fully comply with all local and international data protection regulations, especially the European Union, UK GDPR and Turkey's KVKK.
AES-256 and TLS 1.3 encryption protocols are used. End-to-end encryption is applied in both data transmission and data storage.
Data ownership belongs to your brand within the scope of the White Label agreement. Click&Plug acts as a data processor and only processes with your consent.
Flexible agreements can be set: fixed rent, revenue share, or hybrid models. Click&Plug’s billing module calculates and settles payments automatically according to the jurisdiction’s tax and reporting rules.
Definitely. If you have a license, you can create tariffs based on time, energy or special campaigns with Click&Plug's tariff module. For example, scenarios such as 1 hour of free entry into the shopping mall and a fee afterward can be applied.
Licensed CPOs can sign site-use agreements with dealerships to install and operate public chargers on their premises, while the dealer focuses only on providing space and grid access.
Click&Plug supports flexible schemes such as fixed rent, revenue-sharing or hybrid models, with automated settlement and detailed reporting.
High foot traffic and long dwell times make dealerships ideal for public charging, and Click&Plug’s mobile app can promote these sites with location-based offers and loyalty integrations.
Yes. Users log into the system with different roles: individual user, station owner, operator, admin, etc. A specific panel view is defined for each role.
Yes. The same user can perform charging operations while managing the stations he owns, and multi-scenario structure is supported.
UI/UX design is automatically simplified based on the user's role. Unnecessary modules are not shown, and processes are kept simple with step-by-step guidance.
Yes. All units are monitored instantly and the system automatically carries out power priority and queue management.
DLB can be implemented with all devices that support OCPP 1.6j. Brand-based validations have been tested by Click&Plug. You can quickly reach the most accurate result on this page by using our compatible brand identification tool.
Yes. All DLB decisions, load distribution graphs and time-based log records are kept in the system and can be exported optionally.
Data is stored in geo-fenced clusters (London, Frankfurt, Istanbul) according to client contract and local laws (GDPR, KVKK, UK Data Protection Act 2018).
You receive a full White Label license: your logo, colors, and domain appear on all web dashboards and mobile apps, while Click&Plug operates solely as the backend provider.
All end-user and session data legally belong to the White Label licensee. Click&Plug acts as a data processor, compliant with GDPR, UK Data Protection Act and KVKK.
Yes. The app auto-detects device language and supports region-specific units, currencies and date formats.
Yes. All transactions use PCI-DSS Level 1 gateways with tokenization; no raw card data is stored on the device.
Absolutely. The codebase allows per-tenant branding logo, color palette, splash screens—without separate store submissions.
The CPO retains operational responsibility. Click&Plug provides remote monitoring, automated alerts and optional on-site service contracts compliant with local safety standards.
Click&Plug’s mobile app supports location-based promotions and loyalty integrations, enabling joint campaigns between the CPO and the mall without any dependence on hardware brand.
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